Privacy Policy

1. Data Controller

The data controller responsible for your personal data is Teknik Tractor. For privacy-related questions, contact us at info@tekniktractor.com.tr or through our contact page.

2. Information We Collect

We may collect the following categories of information:

• Account information: name, email address, company name, account code, and login credentials when you register or use our B2B portal.
• Contact information: name, email, phone number, company, and message content when you submit contact or quote request forms.
• Business transaction data: quote requests, orders, product selections, and related commercial information processed through our B2B services.
• Technical data: IP address, browser type, device type, operating system, pages visited, and approximate location derived from IP.
• Usage data: interactions with the Services, including page views and feature usage, collected through analytics tools.
• Communications: emails and support messages you send to us.

We do not intentionally collect sensitive personal data unless required for a specific business purpose and with appropriate legal basis.

3. How We Use Your Information

We use personal information to:

• Provide, operate, and maintain the Services
• Create and manage B2B user accounts
• Process quote requests, orders, and customer communications
• Respond to inquiries and provide customer support
• Send transactional emails related to quotes, orders, and account activity
• Improve website performance, security, and user experience
• Comply with legal obligations and enforce our terms
• Prevent fraud, abuse, and unauthorized access

4. Legal Basis for Processing

Where applicable under applicable data protection laws (including the Turkish Personal Data Protection Law — KVKK and, where relevant, the EU GDPR), we process personal data based on:

• Performance of a contract or steps prior to entering a contract
• Legitimate interests in operating and securing our business
• Compliance with legal obligations
• Your consent, where required (for example, optional marketing communications)

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers: hosting, email delivery, analytics, security, and infrastructure partners that help us operate the Services
• Business systems: ERP and internal systems used to fulfill quotes and orders
• Legal authorities: when required by law, court order, or to protect our rights, users, or the public
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards

All third parties are required to process data only for authorized purposes and apply appropriate security measures.

6. Cookies and Analytics

We use cookies and similar technologies to maintain sessions, remember preferences, and understand how the Services are used. We may use analytics services such as Google Analytics to collect aggregated usage statistics.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Services, including login functionality.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, and reporting requirements. Account and transaction records may be retained for the duration of the business relationship and for a reasonable period thereafter.

8. Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data, and to request data portability where applicable.

To exercise your rights, contact us at info@tekniktractor.com.tr. We will respond within a reasonable timeframe as required by applicable law.

10. Children's Privacy

The Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

11. International Data Transfers

Your information may be processed in Turkey and in other countries where our service providers operate. Where required, we apply appropriate safeguards for cross-border data transfers.

12. Third-Party Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the Services after changes become effective constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

• Teknik Tractor
• Email: info@tekniktractor.com.tr
• Website: tekniktractor.com.tr
• Contact form: tekniktractor.com.tr/contact